Account issues?

[C8884387]

For some reason my account is showing as free / limited. I purchased another two months a week ago, and it was working fine at the time, and had been for months. I was just going to add more time so it would work until I get it sorted, but I am unable to log in, even after changing my password. When I try to login to the site with my info is says account inactive or banned, when I try to log in with my info in the windows app, it says my login info is incorrect.

[C8884387]

I added another month, hoping to get this working again while we sort out why the previous payment did not credit time to my account... and still nothing.

I can not log in to the app or through the website using my username and password. I can log in to the website through my google account, but this doesn't help me with the app. it shows the month I just paid for on my account, but not the two months purchased last week.

PLEASE HELP.

[HidemanManager]

Hello. You should receive new password shortly. It's better to contact our support service via support@hideman.net for fast resolution.